Nikon Class Action Lawsuit

Nikon USA has decided to stop supplying camera spare parts to independent repair centers that are not in their authorized service network. This decision was made to give the best possible service to their customers and avoid problems such as voiding the warranty via the use of unauthorized repair shops. The company states that modern cameras are complex and require specialized testing equipment, repair tools and technician training. Nikon states that by using only authorized dealers the camera owners will receive better service and face reduced waiting times for repairs.

Nikon Class Action Lawsuit

Authorized Nikon service centers will be equipped with full factory training as well as having access to recommended tools and parts.

Nikon have observed unauthorized dealers attempting to make repairs and having to send to authorized dealers to complete the process. This has increased the repair cost for consumers as well as lengthen the repair time. These types of repairs could also void the Nikon warranty.

There are currently around twenty authorized Nikon repair service centers. Independent shops can apply to become authorized but this requires capital of over $150,000 for investment in equipment.

Independent repair shops often undertake repairs after the warranty has expired and so this may not be a problem. If repairs are under warranty they should of course be covered by Nikon. Often independent shops hire repair technicians trained by the major manufacturers such as Nikon.

There are rumblings of a class action lawsuit against Nikon on behalf of the independent repair centers.

This entry was posted on Wednesday, September 12th, 2012 at 9:17 pm and is filed under Nikon. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.


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